AI-powered app enhances troubleshooting
21st January 2025
USA: Copeland has launched a new release of its Copeland Mobile app that includes its Scout AI chatbot to enhance troubleshooting, education and productivity.
By harnessing the power of AI, Copeland says it is improving product performance, optimising operations, and delivering insights that support smarter decision-making.
Scout AI will supply the almost 50,000 regular users of the app with easy access to documents, videos, product and warranty information, and other resources. It will help users troubleshoot in real time and receive specifications for numerous Copeland products while on a job site.
Scout is said to be self-learning, enhancing access to information and streamlining interactions to help technicians complete tasks more efficiently and accurately.
The Copeland Mobile app also features a scanning tool that reads Copeland product nameplates, delivering specifications, diagnostic support, detailed service and maintenance documentation, and recommendations for replacement components. The scanning tool also works with competitor’s nameplates to provide cross-reference information for Copeland compressor drop-in replacements.
In addition, Copeland’s application engineering and fault finder apps will be integrated this summer.
The updated app is now available in the United States, Canada and Latin America and provides support in English, Spanish, Portuguese, French and Chinese.
